Washington Mortgage Planner-straight up mortgage advice and commentary

Hello everyone:  I was thinking tonight about what our customer would want in the perfect loan officer.  So here goes.

1) A perfect loan officer would educate me and make the loan process as smooth as possible.  I'm busy and don't have time to figure it out myself.  I also don't want to be surprised.  Don't tell me one thing and then do another.  What you tell me should go.  I want to trust you-this is a big decision for me.

2) An ideal loan officer will communicate with me often.  Again, I'm busy and don't have time to wonder what's going on.  That's your job!

3) A great loan officer will know how to get my loan done.  He will value the relationship I want to build with him.  After all, I'd like to work with him/her again or refer him to my friends and associates.

4) If I think I'm ready to get a loan, the loan officer can tell me if I actually am.  Don't promise what you can't deliver.  If I need to improve my credit, save more money, etc., that's up to me.  I can do this.  A good loan officer will stay by my side and not abandon me.

5)  A great loan officer won't be offended if I need to shop around.  It's a rate and fee based business. It doesn't mean that I'm going to go for the best deal.  I value service even more.

I hope this helps.  My question to you is are we doing this?  If so, my hat's off to you.  I've always felt the long term is about relationships, not just transactions.  Have a nice night!

Paul