Good afternoon! Today I thought I'd talk about my commitment to you as a loan officer.
1) I will be honest and ethical in all my communications with you. For example, if I tell you I will do a certain type of loan for you at a certain rate, that's what will happen even if things change during the loan process.
2) I will underpromise and overdeliver. I won't guarantee something that I can't follow through on.
3) I will return all your phone calls, good and bad. I am ultimately responsible for getting the loan done.
4) If a mistake occurs during the loan process, it's my fault. As tough as it is to admit and easy to point fingers elsewhere, if something goes wrong it's because I missed something.
5) I will be available to you whenever you need me. I will focus on your loan until it gets done.
The above are my promises to you. Have a great day!
Paul
Paul McFadden
Paul, you are obviously very much in tune to what it takes to be a good loan officer. Good luck, and I wish you much success.
Leon: Thanks so much! Best wishes to you as well.
Paul